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MTC Customer Privacy Policy

As an MTC subscriber, you have a right to know what we do with your personal information. This Customer Privacy Policy (the “Notice”) describes our practices with respect to your “personally identifiable information” and certain other information and applies to MTC subscribers’ use of MTC’s cable, phone and Internet services.


MTC takes the privacy of our customers very seriously. Section 631 of the Cable Communications Policy Act of 1984, as amended, (the “Cable Act”) provides certain protections to you, as a subscriber to MTC Broadband’s cable service or other services, and requires that MTC disclose to you the following:


  • The limitations imposed on MTC Broadband in its collection and disclosure of personally identifiable information about you;

  • The type of personally identifiable information we collect;

  • How we use your personally identifiable information;

  • Under what circumstances we may disclose your personally identifiable information and to whom;

  • The period during which we maintain your personally identifiable information; and

  • How you may access your personally identifiable information.


In addition, Section 222 of the Communications Act, as amended, provides additional privacy protections for certain information related to MTC’s telephone services:


  • Information about the quantity, technical configuration, type, destination, location, and amount of your use of the phone; and

  • Information contained on your bill concerning the type of phone services and features you receive.


This information is known as customer proprietary network information (“CPNI”). This Notice, which includes MTC’s CPNI Policy, describes what CPNI information MTC obtains, how it’s protected, and how it may be used.




To provide cable and other services, we collect and maintain personally identifiable information concerning customers. That information may include name, address, phone number, social security number, date of birth, driver’s license number, billing records, service maintenance and repair records, premium service subscription information, marketing information, and customer complaints.


Except as indicated below under Disclosure prohibited; exceptions, all personally identifiable information is used for the normal business purpose of offering and providing cable television service and other services to you. Only persons authorized by us may access this information. Persons authorized to access customer information include our employees and sales agents, billing and collections services, accountants, and other businesses that provide products and services to us. These persons may access customer information on a regular basis. We maintain certain customer information for as long as we provide service to a customer and for a commercially reasonable time thereafter. Other customer information is periodically destroyed.


Disclosure prohibited; exceptions. Federal law prohibits the disclosure of your personally identifiable subscriber information without your consent, except under the following circumstances:


Business activities. We may disclose customer information in order to conduct business activities related to providing cable service or other service.


Unauthorized reception of cable service. We may disclose customer information in order to detect unauthorized reception of our cable service.


Names and addresses to third parties. We may disclose names and addresses to third parties for the purposes of mailing lists, charities, and direct mail marketing, unless you notify us in writing that you do not wish us to disclose it. You may write us at any time with this request.


Court order. We must disclose personally identifiable information without your consent if we are required to do so by a court order. If we are served with a court order requiring disclosure, we will promptly inform you before releasing any information. You will then have an opportunity to contest the order.


Law enforcement request. We may also disclose personally identifiable information without your consent when requested by law enforcement under certain circumstances.


Customer rights. As a customer, you may review your personal information maintained by us by contacting us and making an appointment to meet at our office during normal business hours. We will need a reasonable amount of time to collect the information and remove any references to other customers. You may request correction of any errors in personal information that we collect or maintain pertaining to you. You have the right under federal law to enforce your privacy rights through a civil action in federal district court.




Customer Proprietary Network Information (“CPNI”) is personally identifiable information that we collect when provide you with telephone or broadband Internet access services. CPNI typically consists of telephone numbers called by the subscriber along with the associated call duration and timing of those calls as well as call frequency and any call management services utilized by the customer. The FCC requires MTC to notify all subscribers of their rights to restrict the use of their CPNI. You have the right, and MTC has a duty, under federal law, to protect the confidentiality of your CPNI.


Permitted use of CPNI. CPNI can be used by MTC for certain purposes without your permission. MTC may use CPNI to offer you new or enhanced services that are related to the category of services to which you currently subscribe. MTC may also use CPNI to respond to your inquiry regarding services you currently use or related services MTC offers. In addition, MTC may use CPNI in connection with repair and maintenance services, billing and collection, and to protect company property and to prevent fraud.


Prohibited use of CPNI. Unless you specifically authorize its use, MTC may not use CPNI to market services unrelated to the services to which you currently subscribe. For example, MTC may not use CPNI to offer you any type of long distance service unless you currently subscribe


to MTC’s long distance offerings. MTC may not share CPNI with any other company, including our affiliate companies, unless you are a customer of our affiliate.


Additional information regarding your CPNI rights. You have the right to deny or withdraw access to CPNI at any time or to instruct MTC to disclose CPNI to unaffiliated third parties upon submission of a written request. Any approval or denial for the use of CPNI outside of the service to which you subscribe to and from the company is valid until you affirmatively revoke or limit such approval or denial. A denial of your approval will not affect the provision of any services to which you subscribe.




Subscribers who do not wish to receive marketing materials, phone calls, emails or direct mail may notify MTC at any time. To opt out of receiving marketing communications by email, you may use the “unsubscribe” link at the bottom of any such email, or you may send your request in writing. You may also prohibit our permitted disclosure of your information to third parties under the Cable Act (except as otherwise required by legal process or applicable law) by notifying us in writing. Such requests should be sent to the address listed under the heading “How do I contact MTC?” You may opt out of receiving marketing communications by telephone by notifying the calling party that you wish to opt out or by following the automatic opt-out instructions on such a call. You may also opt out of such calls by sending a request in writing to the address below.




Please be advised that your privacy policy election does not restrict MTC from initiating telephone calls, emails, or other customer contact relative to non-marketing account-related matters.




MTC does not collect Personal Information on our website or other online services without your knowledge and active participation, as discussed herein. You may visit our website without divulging any Personal Information. However, there are areas of our website that might require you to provide Personal Information in order to contact MTC directly, including but not limited to, registering e-mails, obtaining remote access, and contacting online technical support.


Information is collected on this site in the following ways:


  • Referring Information:


When you browse MTC’s website, MTC may collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site. MTC may collect information from visitors to our site regarding the referring URL, your IP address, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered while visiting our website.


  • Cookies:


"Cookies" are small pieces of information that are stored by your browser on your computer hard drive. Our Cookies do not contain any personally identifying information. Your web browser may allow you to be notified when you are receiving a Cookie, giving you the choice to accept it or not. While you can still navigate through our site if you do not accept Cookies, you may not be able to register for e-mails or obtain remote access from MTC. In order to use certain MTC online services, your web browser must accept Cookies. If you choose to disable Cookies, some aspects of our Online Services may not work properly.


  • E-mail, Text, and other Correspondence:


If you send e-mail, text messages, and other forms of electronic correspondence through MTC’s website, MTC will retain your name, e-mail address, address, telephone number, etc., contained in such correspondence. MTC may periodically send you e-mails or other company information. MTC will not send you marketing or promotional e-mails if you have previously requested from us not to do so as explained herein. MTC reserves the right to send you account-related email notifications. MTC will not send you text messages unless you have consented to receive them.


  • Network Traffic:


MTC may access broadband traffic through deep packet inspection or similar means for the purposes of general maintenance and management of the network, as well as access broadband traffic upon request as required by law enforcement officials or court order.


Collection by Others: MTC is not responsible for third party websites you access through links on MTC’s website or through use of our Online Services. MTC does not control, nor is it responsible for, the privacy policies of third parties or their websites and such websites may be collecting your information.

Information is collected on the MTC Connect WiFi mobile app in the following ways:

Children Under the Age of 16


The App is not intended for children under 16 years of age, our partner (Calix) on behalf of Margaretville Telephone Company (MTC) and it's owned & affiliated companies, does not knowingly collect personal data of children under 16, without parental consent. If Calix learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify MTC immediately toll-free at 1-877-727-2288 or email us at

How Calix Collects Your Information

On behalf of MTC, Calix collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, password/pin, preferred language, and your account number with MTC;

  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;

  • Data insights Calix attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.

How Calix Uses the Information

On behalf of MTC, Calix uses the information collected as described in this Privacy Policy, to:

  • Provide you with the App and the Services/notifications provided through the App as described in the Agreement;

  • Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;

  • Carry out Calix’s obligations as described or authorized in the Agreement, MTC's privacy notice, and this Privacy Policy;

  • Enforce Calix’s rights arising from the Agreement between you and Calix; and

  • Fulfill any other purpose authorized by you and reasonably required for the App.


MTC may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you. 

Disclosure of Information

Calix does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.

Calix discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Calix to provide you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Calix obligations associated with the App.

Calix may be required to disclose information under certain circumstances:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;

  • To enforce Calix’s rights arising from the Agreement entered into between you and Calix;

  • If Calix believes disclosure is necessary or appropriate to protect the rights, property, or safety of Calix, its customers or other third parties; or

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information and/or your subscriber information held by Calix are among the assets transferred.


Your Choices About Our Collection, Use, and Disclosure of Information


The provision of the information described in this Privacy Policy is necessary for you to use the App.

Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.

If you are requesting your account be deleted from Calix's records please fill out this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).


Accessing and Correcting Information

You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page. To access, review or correct any other information, please reach out to MTC directly toll-free at 1-877-727-2288 or email us at .


Data Security


All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.


Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.


Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.


You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Calix is not responsible for any circumvention of any privacy settings or security measures provided.




MTC regularly updates this Notice and posts the most up-to-date policy on its website. You can find additional and updated information at any time by visiting our website at We encourage you to review our policies by visiting our website periodically for the latest information and updates. We will also provide you with a copy of the current Notice at the time you subscribe to our service and each year that you continue to be a subscriber.




If you have any questions regarding this privacy notice, or wish to contact us about your personal information, please contact us directly at:

Phone:             877-727-2288


Mail:                579 Main Street Margaretville, NY 12455

This Privacy Policy was last updated: 5/28/2024

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