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News & Updates
MTC Makes the News! Greene County Broadband Study
MTC was part of a mutually beneficial and collaborative effort from county officials and broadband service providers to utilize much needed America Rescue Plan Funding to solidify "final mile" projects to completely connect the whole of Greene county with adequate highspeed broadband access. You can see the full Times Union article HERE!
MTC Cable awarded Greene County Broadband Initiative funding to extend broadband
MTC Cable, as subsidiary of the Margaretville Telephone Company, has been awarded funding as part of the Greene County Broadband Initiative to extend broadband facilities to over 80 residents in the Town of Prattsville currently unserved with broadband service.
The award is part of an initiative by numerous Greene County agencies including the Greene County Economic Development to identify financially feasible solutions to extend broadband service availability to the unserved residents in the most rural segments of the County (See Greene County “Get Better Connected” Press Release). The ability to leverage the benefits of public / private partnerships is an essential component necessary to extend broadband into the high-cost and geographically challenging regions of our communities.
The Greene County funding of $155K, awarded as a result of a solicitation of proposals from ISP’s, helps to offset the high construction costs for the project which is estimated to be over $490K to extend 10 miles of high-capacity fiber-to-the-home facilities along segments Greene County Route #2 in the Town of Prattsville.
Construction is scheduled to commence this summer with an anticipated completion date by the end of the year.
MTC announces new funding to address broadband affordability
MTC announces a year-long extension of the company’s voluntary funding contribution to the FCC’s Affordable Connectivity Program (ACP) offering additional benefits to eligible participants.
The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare, and more. The program was initiated during the height of the Covid-19 Pandemic offering a $50 per month broadband discount to eligible households. Since the ACP was initially set up with a limited federal dollar allocation, the program benefit per household was reduced to $30 per month in 2022. As a result of this benefit reduction, MTC announced that it would continue providing eligible customers with the $50 per month discount by contributing a $20 subsidy to ensure that the qualifying households in our community continue to have access to critical broadband services.
Effective April 1, 2023, MTC announced that it will increase the company contribution to the ACP eligible customers within the MTC service area to $25 per month (total $55 per month benefit) and extend the subsidy benefit period through March of 2024.
Additional information regarding the ACP Program along with its eligibility requirements can be found on the MTC Website at https://www.mtctelcom.com/acp-lifeline-discount
MTC Cable announces broadband speed increases coming in April!
We have noticed a trend that homes are increasingly adding more and more connected devices with 20 plus being the standard within a given home. This trend has increased the demand for speed significantly, so in a desire and effort to enhance the customer experience, MTC Cable has raised internet speeds for 2023! For more details click HERE!
MTC Launches a Dedicated Technical Support Team!
MTC is dedicated to the continual enhancement of your services and experience with us. As of December 1, 2022 we launched a dedicated Technical Support Team tasked with further expediting and handling our customer calls for troubleshooting and streamlining the reporting of trouble tickets. If you are experiencing any interruption to your services with us, our Technical Support Specialists can be reached at 845-586-2288 option 1.
They are ready to handle your calls and provide you with the best customer experience ensuring your services are back up and running as expected!
Experiencing a Service Outage & Want to Know Why?
If you are ever experiencing a service outage or interruption that seems larger than your own residence or business, please be sure to check our homepage for an outage notification button in the top right. If MTC is aware of a known service impacting event, we give a detailed explanation of the event here on our site and may post something on our social media accounts to increase the communication.
If you find yourself beating us to the punch and want to inform us of a service impacting event, we appreciate it and you can call us at 845-586-2288 option 1 and speak to any of our Technical Support Specialists to report your concern. We will check our networks for interruptions and deploy our teams to the scene!