CABLE TV FAQs

To find out if MTC Cable services are available in your area,

please contact the MTC Customer Service Team

at 845-586-2288.

Cable Television is a digital television service that offers Video on Demand, Pay Per View and Watch TV Everywhere.

Cable Television FAQs

How do I view the programming information?

You can press the "Guide" button on your remote to view programming.  If you press the "Info" button on any specific channel/time, you will get a description of the show highlighted.

My set top box won't turn on. What can I do?

Be sure the set top box is plugged in and the outlet has power.  Your set top box might be updating.  Wait a few minutes and try again.  You can also try powering on the set top box manually by pushing the power button on the front instead of using the remote. Check the remote's batteries.

My remote doesn't seem to be working.  What can I do?

Be sure there are no obstructions between the remote and set top box.  Be sure the set top box is on by pressing the "Cable" button on the remote.  Otherwise, you may need to replace the batteries in your remote.

Why isn't the picture the same size as my television screen?

For a standard television, your set top box resolution should be set to 480i.  HD televisions require that the set top box be set at 1080i.

I don't have a picture on my TV.  What can I do?

Be sure that both your television and set top box are powered on.  

How do I access the Parental Controls menu?

  1. Press the "MENU" button on your remote control, highlight the "House" Icon and press "OK".

  2. Navigate to and highlight "Parental Controls", press "OK". You will then be asked to "Create Locks Pin"; Enter a 4 digit number and then confirm that number. **Remember to document your PIN.

  3. NOW you can set up the "Parental Controls" of your choice by pressing the "MENU" button on your remote control, highlighting the "House" Icon and pressing "OK", highlighting "Parental Controls" and pressing "OK", entering your "PIN", and viewing and selecting from the options that are given.

  4. Here you will have the option to block channels on an individual basis or by category.

High Definition (HD) FAQs

What do I need to get MTC HD service?

You would need a MTC HD set top box and a subsciption to an MTC HD programming package.  We recommend that customers wanting HD programming have a HD television in order to fully maximize the visual technology that HD provides.

Will all of my programming be in HD?

No.  Only programming produced in HD will be delivered and shown in HD.

How do I know what channels are in HD?

Press the "Guide" button on your remove and view the channels in the 400 number group.

Digital Video Recorder (DVR) FAQs

What is DVR service?

You would need to request a set top box with DVR service from MTC.  This will allow you to record your favorite shows or series on your set top box.  It also allows you to rewind "live" TV and replay, plus you can "pause" live TV and fast forward as well.

Watch TV Everywhere (WTVE) FAQs

What is WTVE?

It is television programming that is available on something other than a TV set.  This means you can watch MTC Television programming on your desktop, laptop, tablet or phone.

How do I get WTVE?

It is easy to start using WTVE. The first step is registration. Go to:  https://www.watchtveverywhere.com/index.php

Your first time visiting, you will be asked to select your provider, click on MTC Cable.  Then, click on "Register." You will need two pieces of information to register: Your account number with MTC and the correct spelling of the last name on your account. The best thing to do is have your latest invoice from MTC handy. Enter the verification code seen in the box to the right.

You will be asked to enter your User Information:

  • Enter your first and last name.

  • Create your password and retype your password.

  • Select a password reset question.

  • Provide the password reset answer.

  • Provide an email address. This will be your user name. This can be any valid email address.

  • Retype your email address.

  • Click Register.

Now, check the email address you just provided. You will find an email message with your WTVE activation link. Click on the link to complete the registration process.

You may have up to 4 users registered on each TV service account. The first user must be the named account holder, age 18 or older and will be considered the Primary User. You are done and can begin to enjoy WTVE.

It is important that you keep your username and password confidential. Use of your credentials by others will result in loss of WTVE privileges.

To WTVE:

How much does it cost and how does this effect my mobile data plan?

There is no extra cost for WTVE.  You only need to be a subscriber to MTC Television programming.  Be sure to check with your mobile carrier regarding data limits and streaming.    WTVE programs transmit a lot of data which can become expensive if you have a limited data plan.

How many devices can I use?

There is no limit to the number of devices you can use, but there are only 4 users registered to each account.  However, certain television networks my limit the number of devices that you can use at the same time.

What program are available on WTVE?

Each television network decides what to offer of WTVE.  For example, CNN live is available.  However, TBS live programming is not and they only offer full episodes of their most popular programs.  MTC is working with many different program providers to expand the number of networks and the number of program available on WTVE.  Registered users get a complete list of the networks available to them.

Why are all programs available on WTVE?

A television network doesn't necessarily own all of the rights to all of their programming.  For instance, a network might have the right to broadcast a movie to televisions but not to other electronic devices, so once again, it depends on the network and programming.

MOVING?

Planning a move?  Contact MTC Cable at least 2 weeks prior to your move to determine if you can move your service with you.  If you are moving out of the MTC Cable service area, you will need to return all equipment to the MTC Business Offic at 579 Main Street in Margaretville.

HELP & SERVICE
OTHER
CONTACTS

Margaretville Telephone Company

50 Swart Street

Margaretville, NY 12455

Customer Service Office:

579 Main Street

Margaretville, NY 12455

Repair: 845-586-2288

Toll Free:  877-727-2288

Customer Service:  845-586-3311

Automated Payment: 844-846-2687

 

email: mtc@catskill.net

PLEASE NOTE:  MTC emails will be responded to same day, during normal business hours, Monday through Friday between 8:00am-4:00pm.

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