Fall Sun outages may be affecting your TV service.



What are Sun Outages?

Twice a year, you may experience some degree of television interference due to "sun outages." Such outages are caused by a phenomenon called a “solar satellite interference." These brief outages occur when the sun is in a direct line behind a satellite transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.

When do sun outages happen and how long they last?

The solar interference will take place between October 5th and October 11th 2020. The exact time and duration will vary from channel to channel. This is due to channels being received off different satellites in the arc. Each satellite is affected at a different time as the sun moves across the satellite arc. The approximate times for signal loss will be between 11:00 am and 5:30pm and will last for approximately five to fifteen minutes depending on the size of the dish.

What kind of outage/interference can I expect?

During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time.

How can I tell if it's caused by a sun outage or something’s wrong with my cable?

The sun outage happens only during the day between 11:00am and 5:30pm (no sun, no interference) and is brief, lasting for a few minutes—from 5 minutes, up to 45 minutes.

What should I do during a sun outage?

MTC apologizes for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal. If you have question about sun outages, please contact MTC toll-free at: 1-877-727-2288.

Featured Posts
Recent Posts
Search By Tags
Follow Us
  • Facebook Classic
  • Twitter Classic
  • Google Classic
HELP & SERVICE
OTHER
CONTACTS

Margaretville Telephone Company

50 Swart Street

Margaretville, NY 12455

Customer Service Office:

579 Main Street

Margaretville, NY 12455

Repair: 845-586-2288

Toll Free:  877-727-2288

Customer Service:  845-586-3311

Automated Payment: 844-846-2687

 

email: mtc@catskill.net

PLEASE NOTE:  MTC emails will be responded to same day, during normal business hours, Monday through Friday between 8:00am-4:00pm.

© 2020 MARGARETVILLE TELEPHONE COMPANY  |  ALL RIGHTS RESERVED

  • Facebook
  • YouTube