INTERNET FAQs

 

Do I have to be a cable subscriber to have high speed internet?

You do not need active television service but an active cable line is required.

What is cable modem service?

Cable modem service is high speed internet access through the cable line

 

How do I make my house wireless?

We can provide a wireless modem or you can purchase your own wireless router.

 

Is there an agreement to be signed for this service?

No, MTC has no contracts.

 

Can I stream video and do gaming on the internet?

Yes, but additional bandwidth may be necessary. Please contact the MTC Business Office for more information.

 

Can I manage my MTC e-mail account password?

No, the MTC Business Office must be contacted to change a password.

 

Can I check my MTC e-mail from anywhere?

Yes. You will be asked for your username and password.

How can I add additional MTC e-mail addresses to my account?

Contact the MTC Business Office at 845-586-3311 during normal business hours.
 

If the cable goes out, does my internet service go out also?

Yes, these are both cable services through the cable line. Please contact repair at 845-586-2288.

 

Can I control who uses my internet?

Yes, access control is available with a wireless router or wireless modem. Also, password protected access prevents unauthorized usage.

 

Can I watch TV at the same time as using the internet?

Yes.

 

Can I disconnect the internet while I am away?

Yes, the modem can stay at the location for no charge. Please note: there will be a service reconnection fee.

 

Is there someone available for help when the office is closed?

Internet Support is available 24/7 by calling 1-800-444-9338.  During regular business hours, please call our Customer Service Team at 845-586-2288.

 

 

 

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Terms of Service

MTC Broadband does not guarantee the performance of any unsupported peripheral devices connected to the network. MTC strives to provide the best possible internet connectivity to our customers and is continually working to insure interoperability with new products and devices available to consumers. Many of the newer consumer devices which utilize internet connectivity are set to communicate through “non-standard” port settings or configurations previously reserved for network administration or network security. You can download the Terms of Service

 

Unsupported Devices

MTC Broadband does not guarantee the performance of any unsupported peripheral devices connected to the network. MTC strives to provide the best possible internet connectivity to our customers and is continually working to insure interoperability with new products and devices available to consumers. Many of the newer consumer devices which utilize internet connectivity are set to communicate through “non-standard” port settings or configurations previously reserved for network administration or network security.

 

Disclaimer

Remember the importance of regular backups on all your data.

To find out if MTC Cable services are available in your area,

please contact the MTC Customer Service Team

at 845-586-2288.

HELP & SERVICE
OTHER
CONTACTS

Margaretville Telephone Company

50 Swart Street

Margaretville, NY 12455

Customer Service Office:

579 Main Street

Margaretville, NY 12455

Repair: 845-586-2288

Toll Free:  877-727-2288

Customer Service:  845-586-3311

Automated Payment: 844-846-2687

 

email: mtc@catskill.net

PLEASE NOTE:  MTC emails will be responded to same day, during normal business hours, Monday through Friday between 8:00am-4:00pm.

© 2019 MARGARETVILLE TELEPHONE COMPANY  |  ALL RIGHTS RESERVED